Last updated: March 17, 2018
Terms of Service
Last Updated: 26 January, 2017
Welcome to Rakam.io, an online analytics service operated by Rakam Inc. (“Rakam,” “we,” or “us”). Your use of this Website (the “Site”) and the services made available on the Site (“Services”) is subject to these Terms of Service (these “Terms”). By using any of our Services, you agree to be bound by, and use our Services in compliance with these Terms of. In addition, if you are using the Services on behalf of a company or other such legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have the authority to bind the entity or if you do not agree to all of these Terms, then you may not use the Services.
We may make changes to these Terms from time to time. When we do, we will revise the “last updated” date given above. It is your responsibility to review these Terms frequently and to remain informed of any changes to them. The then-current version of these Terms will supersede all earlier versions. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Terms.
LICENSE TO USE OUR SERVICES
Subject to these Terms, we grant to you a limited, personal, non-exclusive, non-transferable license to use our Services for your personal use and not for resale or further distribution. Your right to use our Services is limited by all terms and conditions set forth in these Terms.
Except for your pre-existing rights and this license granted to you, we and our licensors retain all right, title and interest in and to our Services, including all related intellectual property rights. Our Services are protected by applicable intellectual property laws, including United States copyright law and international treaties.
Except as otherwise explicitly provided in these Terms or as may be expressly permitted by applicable law, you will not, and will not permit or authorize any third party to: (i) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our Services; (ii) rent, lease or sublicense access to any of our Services; or (iii) circumvent or disable any security or technological features or measures of our Services.
Rakam offers different pricing plans for its Services. Specifically, Rakam offers the following plans: (i) a Rakam API plan, which is free; (ii) an Elite plan by annual contract and (iii) an Enterprise plan by annual contract. In addition, Rakam supports two legacy pricing plans. Specifically, Rakam provides service to grandfathered customers under the following plans: (i) a Premium plan for a monthly fee and (ii) a Business plan for a monthly fee.
The Services may be provided for a fee or other charge. If you elect to use paid aspects of the Services, You agree to the pricing list attached to the contract/ or mentioned in the contract which Rakam may update from time to time. The pricing terms may include a monthly fee for the Services along with additional charges for any overages. Rakam may add new services for additional fees and charges, or amend fees and charges for existing services, at any time and in its sole discretion with the written consent of the customer. Rakam may also modify the number of monthly events and apps associated with the plan chosen by you. Any changes in fees or charges shall become effective in the billing cycle following notice of such change to you as provided in these Terms. Rakam may lock your account for non-payment at any time. In addition to the amount due for the Services, delinquent accounts or chargebacks will be charged with fees or charges that are incidental to the collection of delinquent accounts or chargebacks including, but not limited to, collection fees or convenience fees or any other third parties’ charges. You agree Rakam may contact you by electronic mail at the address provided by you to Rakam with respect to any delinquent accounts. For the paid monthly plans, your plan will automatically renew each month and you will be billed each month for the use of the Services. You may cancel your plan and the use of the Services by writing to Rakam at email@example.com
All fees paid to Rakam for the use of the Services are non-refundable.
All information provided by you to Rakam in connection with a purchase or transaction or other monetary interaction with the Services must be accurate, complete and current. You agree to pay all charges incurred by users of your credit card, debit card or other payment method used in connection with the purchase or transaction related to the Services at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to such purchases or transactions.
If you enter into a separate written agreement with Rakam for the use of the Services as an Enterprise or Elite customer, then these Terms do not apply to you.
Rakam API plan is offered free of charge with limited monthly events and apps as listed on the Site. Rakam may change the Services (including, but not limited to, modifying the number of monthly events and apps) offered with the Starter plan at any time. Rakam may also choose to discontinue offering the Services for free at any time in its sole discretion. If you decide to cancel the Services, then you can do so by writing to Rakam at firstname.lastname@example.org
ACCESS TO OUR SERVICES
We do not provide you with the equipment to access our Services. You are responsible for all fees charged by third parties related to your access and use of our Services (e.g., charges by Internet service providers).
For freemium users, we reserve the right to modify or discontinue, temporarily or permanently, all or any portion of our Services without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of all or any portion of our Services.
For freemium users, we also reserve the right, in our sole discretion, to reject, refuse to post, or remove any material that you post or submit for posting, and to restrict, suspend, or terminate your access to our Services at any time, for any or no reason, with or without prior notice, and without liability.
For freemium users, We also reserve the right, in our sole discretion, to permanently or temporarily suspend your access to the Services without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.
You must comply with all applicable laws when using our Services. Except as may be expressly permitted by applicable law, or as Rakam may authorize expressly in writing, you will not, and will not permit anyone else to: (i) store, copy, modify, distribute, or resell any of the information; audio, visual, and audiovisual works, or other content made available on our Services (collectively, “Service Content”) or compile or collect any Service Content as part of a database or other work; (ii) use any automated tool (e.g., robots, spiders) to access or use our Services or to store, copy, modify, distribute, or resell any Service Content; (iii) rent, lease, or sublicense your access to our Services to another person; (iv) use any Services or Service Content for any purpose except for your own personal use; (v) circumvent or disable any digital rights management, usage rules, or other security features of our Services; (vi) use our Services in a manner that overburdens, or that threatens the integrity, performance, or availability of, our Services; or (vii) remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on any portion of our Services or any Service Content.
RESTRICTED AREAS OF THE SERVICES
Certain parts of our Services, including account management features, may be password-restricted to registered users or other authorized persons (“Password-Protected Areas”). If you are authorized to gain access to any Password-Protected Areas, you agree that you are entirely responsible for maintaining the confidentiality of your password, and agree to notify us if the password is lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You agree that you are entirely responsible for any and all activities that occur under your account, whether or not you are the individual who undertakes such activities. You agree to immediately notify us of any unauthorized use of your account or any other breach of security in relation to your password or our Services that is known to you.
LINKS AND THIRD PARTY CONTENT
Our Services may display, or contain links to, third party products, services, and Web sites. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed, authored, or made available by other users or other third parties on our Services, or which is accessible through or may be located using our Services (collectively, “Third Party Content”) are those of the respective authors or producers and not of us or our shareholders, directors, officers, employees, agents, or representatives.
We do not control Third Party Content and do not guarantee the accuracy, integrity or quality of such Third Party Content. We are not responsible for the performance of, we do not endorse, and we are not responsible or liable for, any Third Party Content or any information or materials advertised in any Third Party Content. By using our Services, you may be exposed to content that is offensive, indecent, or objectionable. We are not be responsible or liable, directly or indirectly, for any damage or loss caused to you by your use of or reliance on any goods, services, or information available on or through any third party service or Third Party Content. It is your responsibility to evaluate the information, opinion, advice, or other content available on and through our Services.
You will not use our Services to: (i) upload, post, email, or otherwise transmit any Submission that contains unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (ii) harm us or third parties in any way; (iii) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (iv) upload, post, email, or otherwise transmit any Submission that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (v) upload, post, email or otherwise transmit any Submission that infringes any patent, trademark, trade secret, copyright, or other right of any party; (vi) upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other forms of solicitation; (vii) upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (viii) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; (ix) intentionally or unintentionally violate any applicable local, state, national or international law or regulation; (x) “stalk” or otherwise harass another; or (xi) collect or store personal data about other users.
You are solely responsible for any content, data and other material that you submit, publish, transmit, or display on, through, or with our Services (“Customer Data”). In addition, you agree to provide notices and obtain any consents and comply with all applicable laws related to your use of the Services, including those related to the collection, use, processing, transfer and disclosure of Customer Data (including, but not limited to, the personal information of your users). You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and ownership of all Customer Data. Rakam does not claim any ownership rights in and to any Customer Data. If you choose to terminate the use of the Services or your account, then you may send a written request to Rakam Inc – email@example.com requesting the deletion of all the Customer Data. In addition, if you terminate the use of the Services or your account, then you will no longer be able to access Customer Data through the Services and you may lose any Customer Data submitted by you to Rakam.
“Rakam,” the Rakam logo, and any other product or service name or slogan displayed on our Services are trademarks of Rakam and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Rakam or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “Rakam” or any other name, trademark or product or service name of Rakam without our prior written permission. In addition, the look and feel of our Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Rakam and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in our Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by us.
We may provide you with a mechanism to provide feedback, suggestions, and ideas, if you choose, about our Services (“Feedback”). You agree that we may, in our sole discretion, use the Feedback you provide to us in any way, including in future enhancements and modifications to our Services. You hereby grant to us and our assigns a perpetual, worldwide, fully transferable, sublicensable, irrevocable, royalty free license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback in any manner any for any purpose, without in any media, software, or technology of any kind now existing or developed in the future, without any obligation to provide attribution or compensation to you or any third party.
DISCLAIMER OF WARRANTIES
YOUR USE OF THE SERVICES AND THE SERVICE CONTENT IS AT YOUR SOLE RISK. THE SERVICES AND THE SERVICE CONTENT EACH ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, WE AND OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE SERVICES OR ANY SERVICE CONTENT, AND YOU RELY ON THE SERVICES AND SERVICE CONTENT AT YOUR OWN RISK. ANY MATERIAL THAT YOU ACCESS OR OBTAIN THROUGH OUR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL THROUGH OUR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
LIMITATION OF LIABILITY
RAKAM, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), RESULTING FROM YOUR USE OF, OR INABILITY TO USE OUR SERVICES AND SERVICE CONTENT AND ANY LOSS RELATED TO CUSTOMER DATA. UNDER NO CIRCUMSTANCES WILL RAKAM BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES, SERVICE CONTENT, CUSTOMER DATA, OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAKAM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF RAKAM’S SERVICES; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF RAKAM’S SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH RAKAM’S SERVICES BY ANY THIRD PARTY; AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY SERVICE CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT (INCLUDING, SERVICE CONTENT) POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.
UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF RAKAM ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES AND SERVICE CONTENT (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE AMOUNTS, IF ANY, THAT YOU HAVE PAID TO US FOR YOUR USE OF THE SERVICES AND SERVICE CONTENT IN THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM OR ACTION. IN ADDITION, IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH SAYS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You will indemnify and hold us, our agents, employees, directors, suppliers and licensors, and our respective subsidiaries, affiliates, officers, agents, employees, representatives, and assigns harmless from any costs, damages, expenses, and liability caused by your use of the Services and Service Content (including your use of Customer Data with the Services), your violation of these Terms, or your violation of any rights of a third party through use of the Services or Service Content.
The Services are controlled and operated from Rakam’s office in the United States. Rakam makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States laws, state and local laws and regulations, including but not limited to export and import regulations. You may not use the Services if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United State government.
Enforcement of these Terms will be governed by the laws of the State of California, excluding its conflict and choice of law principles. The exclusive jurisdiction and venue for any claims arising out of or related to these Terms or your use of the Services or Service Content will lie in the state and federal courts located in Santa Clara County, within the State of California, and you irrevocably agree to submit to the jurisdiction of such courts. Our failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. In the event that a court of competent jurisdiction finds any provision of these Terms to be illegal, invalid, or unenforceable, the remaining provisions will remain in full force and effect.
If you have any questions or concerns about our Services or these Terms, you may contact us by email at firstname.lastname@example.org
http://www.rakam.io and Rakam's Products / Services ("Services").
SPECIAL NOTE TO INTERNATIONAL USERS
INFORMATION RAKAM COLLECTS THROUGH YOUR USE OF THE SERVICE
App Developer Information
Rakam collects personally identifiable information from you, such as email address, when you sign up for our service or contact us by email. We also track many of the actions you take on our site or mobile app in order to improve the service. We will never share this information with anyone for any reason unless required by law.
We understand that the data you send to us is confidential and treat it as such. We will never share the data you send us with anyone unless required by law. Access will be restricted to the team members you invite, and to certain Rakam staff in order to provide support and develop the service.
We reserve the right to analyze this data from an aggregated standpoint, and publish aggregated studies and figures. In doing so we will never compromise the confidentiality of your data by publishing any identifying information.
End User Information
We may collect non-personally identifiable information regarding the behavior and usage patterns of users of mobile applications / website visitors - users ("End Users") published by our customers. Use of our Services does not require collection of personally identifiable information. Our customers may request such information from End Users in order to use their mobile applications and such personally identifiable information may be included in the data sent to us. End Users should therefore review the privacy policies of the mobile applications they use to assess the security of any personally identifiable information they disclose. To the extent we do receive any personally identifiable information, we will maintain the confidentiality of such data.
THE WAY RAKAM USES INFORMATION
Contact its Users
We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes to Rakam.io Web Site or relevant procuts, Rakam's Services or for customer service purposes).
Improve Rakam.io or it’s Services
WHEN RAKAM DISCLOSES INFORMATION
However, we do not share your personally identifiable information (such as name or email address) or your end users' information with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
Legal Requests and Comply with State and Federal Laws
We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant.
Rakam also reserves the right to disclose personally identifiable information and/or non-personally-identifiable information that Rakam believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of Rakam.
In the Event of Merger, Sale, or Bankruptcy
In the event that Rakam is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your personal information is treated, transferred, or used.
You may, of course, decline to submit personally identifiable information through Rakam or the Services / Products, in which case Rakam may not be able to provide certain services to you. You may update or correct your personal profile information and email preferences at any time by visiting your account profile page. In addition, you can request to delete your personal information by contacting Rakam at email@example.com
OUR COMMITMENT TO DATA SECURITY
Rakam uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. Specifically, Rakam encrypts and signs all data originating from Rakam and verifies it on the client. Further, for Enterprise tier customers, Rakam supports full HTTPS exchange. However, Rakam cannot ensure or warrant the security of any information you transmit to Rakam and you do so at your own risk. Once we receive your transmission of information, Rakam makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Rakam learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Rakam may post a notice on Rakam.com if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at firstname.lastname@example.org
SAFE HARBOR STATEMENT
To the extent Rakam collects or processes personal information either on Rakam's website or through the use of the Services / Products, Rakam complies with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the Department of Commerce regarding the, collection, use and retention of personal data from the European Union and Switzerland. To learn more about the Safe Harbor program and to view the certification for Rakam visit http://www.export.gov/safeharbor.
Rakam regularly reviews how it is meeting these privacy promises and Rakam has an independent mechanism in place to resolve complaints about its privacy practices. Rakam encourages interested persons to raise any concerns using the contact information below and Rakam will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information in accordance with Rakam's privacy practices. If you have any concerns about Rakam's privacy practices, you may contact Rakam at email@example.com
If the complaint or dispute cannot be resolved through Rakam's internal process, then Rakam agrees to resolve the dispute using JAMS, as a third party resolution provider. You can contact JAMS at http://www.jamsadr.com/safeharbor/.
Rakam.io and the Services are not intended for anyone under the age of 13. Rakam does not knowingly collect information from anyone under the age of 13. No one under the age of 13 may access or use the Services to provide Rakam with personally identifiable information.
We use Yandex Metrica and Segment for tracking the visitor events from our landing page, the data is being used to provide better user experience because it helps us understand how the visitors navigate between the pages and spend time on each page. We optimize the pages, change the wording depending on the data collected for analytical purposes.